Team Leader I, Branch

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of Point(s) of Representation (POR / s), overseeing operational aspects such as security, cash management, and service delivery in line with client experience and laid-down requirements. (Applicable where UB Designate, Cash Consultant I and CLO are present).

Responsibilities

• Lead and motivate branch staff to deliver sales targets, client growth and superior customer service.
• Oversee daily branch operations, including cash management, service standards, compliance and risk controls.
• Manage people capability, performance, training and engagement to drive a high-performance culture.
• Monitor branch performance, ensure audit readiness, and implement improvements for growth and efficiency.

Qualifications

Experience

Behavioural Competencies

Technical Competencies

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