Accounts Receivable (Collections) Team Leader

This is a remote position.

About Us

Medical Departures along with our sister brand Dental Departures is the worlds leading platform connecting patients to high-quality affordable medical and dental care globally. With over bookings and 35000 verified reviews we operate across 40 countries helping people save nearly a billion dollars in healthcare costs.

We’re a fully remote company with a multicultural team of 50 members across Latin America Europe Africa and Asia.

About the role

We’re looking for a results-driven Accounts Receivable Team Leader to take charge of our global A / R operations. You will lead the team responsible for patient collections clinic invoicing and ensuring the accurate and timely processing of payments. This is a high-impact leadership role that requires strong analytical thinking process optimization skills and team coaching experience.

Responsibilities

• Lead and motivate a team of Accounts Receivable staff providing coaching and guidance to ensure they perform their duties effectively.
• Analyze and optimize the A / R process identifying areas for improvement and implementing solutions to enhance efficiency and accuracy.
• Manage all aspects of the accounts receivable function including invoicing collections and cash flow recording.
• Manage the verification investigation of patient receipts vs. internal controls & systems to ensure 100% receipt of commissions owed (100% of appointments 100% accurate patient receipt totals).
• Monitor outstanding debts proactively follow up on overdue payments and escalate problem accounts to management when necessary.
• Monitor team daily activities and productivity to ensure team members are working efficiently and effectively.
• Train new team members on A / R procedures and company policies.
• Analyze team performance and come up with recommendations to improve team efficiency and coach team members to improve AR collection rates.
• Generate reports to track A / R performance identify trends and provide insights for improving cash flow.
• Collaborate effectively with other departments like Sales Partner Services Reporting to ensure clear communication regarding invoices and payments.
• Maintain a high level of confidentiality and integrity when handling financial data.
• Develop and maintain medical and dental clinic relationships and communication via email phone call or WhatsApp.
• Be available and ready for unexpected daily needs of Medical Departure’s office and team members.

Requirements

Minimum of 5 years of experience in accounts receivable or related financial roles.

At least 2 years of experience in a supervisory or team lead position.

Strong analytical and problem-solving skills.

Excellent attention to detail and accuracy.

Strong interpersonal skills

Effective communication interpersonal and teamwork skills.

Remote working experience

Experience with office administration and procedures

Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint Excel Word)

Some familiarity with regulatory standards and compliance requirements

Excellent customer service skills Easily adaptable to change

Quick and resourceful flexible high level of accuracy strong analytical skills and an eye for detail

Ability to prioritize and focus on multiple tasks in a fast-paced environment

Ability to solve problems expeditiously while always maintaining a calm and professional demeanor

High level of technical savvy & ability to learn new programs / systems

Technical familiarity and knowledge of dental / medical procedures & terminology (nice to have)

Equipment Requirements :

High speed internet connection

Reliable computer with webcam and microphone interface

Job Status :

Full time

Contractor (Full Time)

Contact : Human Resources -

Benefits

35 Mobile Data Allowance

35 Internet Allowance

3% Healthcare Benefit Contribution

Virtual Stock Options

Performance-Based Bonus

Work from anywhere

Other details

Location / Base : Remote - Preferred in Thailand, Turkey or other countries in these regions

Experience : 5+ years in AR; 2+ years in supervision

Employment Type : Full Time

Vacancy : 1

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