Sr Software Dev Engineer

Overview

Amazon Web Services ("AWS") is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100+ fully featured services to millions of active customers around the world—including the fastest-growing start-ups, largest enterprises, and leading government agencies and organizations.

AWS customers are leveraging AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems. Kumo is the software engineering organization that scales AWS’s support capabilities. Our mission is to be earth’s most customer-centric company and to help our own Amazon employees with their everyday IT Support needs. Our team innovates to make interaction with IT Support smooth by eliminating root causes, automating issue resolution, or guiding customers toward optimal troubleshooting steps.

We deliver support solutions plus end-user content to help customers self-serve. We employ machine learning to understand customer behavior, predict intent, deliver personalized content, and automate issue resolution through chatbots. AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from small and mid-market accounts to enterprise-level customers, including the public sector.

Amazon values a diverse, inclusive culture that empowers us to deliver the best results for customers. We offer accommodations during the interview and onboarding process. If you’d like to discuss accommodation options, please contact your recruiter, who will connect you with the Applicant-Candidate Accommodation Team (ACAT). You may also email If you have already completed the interview process, you can contact ACAT for accommodation support before you start to ensure Day 1 needs are met.

Key job responsibilities

In our team, engineers contribute to the complete vertical stack of an SOA-based system, horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services, and internal AWS services. We code primarily in Java, JavaScript, and Python, and build on technologies powering the web such as Angular / Bootstrap, Node, and a broad range of in-house Amazon Cloud technologies and native AWS technologies (e.g., Route53, Lambda, API Gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickSight, and DynamoDB).

Our team is growing and hiring software development engineers at all levels. Depending on the level, you will demonstrate knowledge in the following disciplines at varying levels :

Software Development

• You recognize and adopt best practices in software development engineering : design, testing, version control, documentation, build, deployment, and operations.
• You write high quality, maintainable, and robust code.
• You can define APIs and integrate them into usable interfaces.
• You understand how web applications work, perform, and scale. You are comfortable with troubleshooting and problem analysis.

Problem Solving

A day in the life : AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences : AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture : AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives, and the passionate voices our teams bring to everything we do.

Mentorship & Career Growth : We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance : We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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