Specialist Network Engineer

Specialist Network Engineer in Johannesburg at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

ROLE PURPOSE

The Logicalis South Africa (LSA) Networks Team has responsibilities focused on the smooth running of our customer’s network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls.

As a part of the Networks team, you will be responsible for working on incidents, problems, and changes, always adhering to ITIL principles. You will also be required to support a 24 / 7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As a Specialist in the team, you are expected to solve complex problems, take a broad perspective to identify solutions, interpret internal or external issues & recommend solutions / best practices. You are expected to work independently, with guidance in only the most complex situations. You may lead function teams or projects and serve as a best practices / quality resource, & subsequently train / mentor less experienced engineers.

ROLE RESPONSIBILITIES :

• Design, implement, and maintain Network environments.
• Day-to-day support of our customer’s Network environments.
• Ability to perform both project and support work on the Cisco Networks environments.
• Troubleshooting high-level technical faults and updating clients and stakeholders on progress.
• Regularly update Logicalis ticketing system Service Now / Autotask with quality notes.
• Perform project-related duties for new & changing infrastructure deployments required by clients.
• Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.
• Providing input to customer-facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Working to industry-standard project methodologies.
• Development & maintenance of low-level and high-level designs.
• Development & testing of operability and supportability for new migrations.
• Development of peer relationships with key suppliers.
• Working closely with the Team Leader (TL) on continual improvement programs.
• Provide technical expertise to TL and assist with technical skills evaluation of other engineers.
• Work with the other departments to understand and share technical strategy.
• Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of LSA’s clients for support and projects.
• To stay up to date and accredited with the current technologies.
• Capturing repeat faults and undertaking root cause analysis.

QUALIFICATIONS

EXPERIENCE

PERSON REQUIREMENTS :

Disclaimer : Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

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