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Customer Service / E-Commerce Training Specialist

Customer Service / E-Commerce Training Specialist

Wear The ShieldDurban, ZA
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking a Customer Service / E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.

This is a full-time, remote role offering long-term growth within an established organization.

Call center training experience is desired but not required.

Why This Role? -Shape our brand narrative across diverse service channels.

  • Your ideas matter; share solutions to elevate our business.

What You'll Do : -Train newly hired agents.

  • Conduct 1 : 1 and group training for new hires.
  • Lead Zoom training sessions on Customer Service best practices.
  • Assist with creating SOPs and developing training curriculum.

    • What We Seek : -1-2 years of Customer Service Training experience.

  • 3-5 years of BPO experience in the Customer Service Industry.
  • 1-2 years of Virtual Assistant experience (preferred).
  • Experience with eCommerce tools / software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
  • Knowledge and experience in eCommerce.
  • Familiarity with HubSpot, Monday.com, and other CRM tools.
  • Experience with Canva, Trainual App, and Loom (preferred but not required).
  • Excellent communication skills, both written and verbal.
  • Exceptional coaching, planning, and organizing skills.
  • Strong attention to detail.

    • Technical Requirements : -Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.

    DSL, Cable, or Fiber internet connection required.

  • LAN connection required (minimum 20 mbps).

    • Compensation : -$5 / hour + performance bonuses.

  • Health and dental insurance.
  • Paid time-off -Company swag kit -Performance and recognition incentives -Year-end bonus Application Link : http : / / bit.ly / csts Application Code :  JAZZHR Ready to join the journey?

    • We’re committed to building a team of experienced professionals.

    If your background aligns with this role, we want to hear from you!   Powered by JazzHR

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    Training Specialist • Durban, ZA