Senior Business Analyst

About the job Senior Business Analyst

Purpose :

Analyse, document and update business requirements for product processes, procedures and systems.

Duties and responsibilities :

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
• Support and align efforts to meet customer and business needs.
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones;
• following proper escalation paths and managing customer and supplier relationships.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.
• Provide project-level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Collaborate closely with developers to implement the requirements and provide necessary guidance to testers during the QA process.
• Identify improvement opportunities (proactive and reactive).
• Elicit and clearly document business and systems requirements.
• Assess business process and system inefficiencies.
• Demonstrated fluency in business processes and process differentiation.
• Ability to analyse and synthesise business requirements, including recognising patterns and conceptualising processes.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Prevent wastage and identify process improvements to contain and reduce costs
• Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks

Qualifications and experience :

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