Quality Assurance Manager - Talent Pool
Tsebo Solutions GroupCape Town, Western Cape, South Africa30+ days ago
Job descriptionDeciding and Initiating Action : Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Leading and Supervising : Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Persuading and Influencing : Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas; makes a strong personal impact on others; takes care to manage one’s impression on others. Working with People : Shows respect for views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Integrity : Acts with honesty and transparency, ensuring all innovations and processes are implemented ethically and in the best interest of the company and its clients. Enterprising : Drives adoption of new technologies and innovative solutions, contributing to Tsebo’s growth and success. Caring : Provides support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment. Diligent : Works diligently to ensure the successful rollout and optimisation of new systems and processes, consistently delivering high‑quality results. Grade 12. Bachelor’s degree in Quality Management or related field. Minimum 5 years of experience in quality assurance within hygiene, pest control or food safety sectors. Experience with ISO standards, HACCP and SANS regulations. SAPCA knowledge or certification is advantageous.
Responsibilities
- Develop, implement and maintain ISO-based quality management systems (ISO 9001, ISO 14001, ISO 45001).
- Ensure alignment with HACCP, SANS standards and other compliance frameworks.
- Conduct internal audits and prepare for external audits (client, regulatory, certification).
- Ensure all hygiene and pest control operations meet legal and contractual obligations.
- Monitor service delivery quality across hygiene and pest control teams.
- Collaborate with operations to resolve non‑conformances and implement corrective actions.
- Develop and deliver QA‑related training for operational staff.
- Promote a culture of quality and continuous improvement.
- Liaise with clients on quality‑related matters and ensure satisfaction.
- Provide quality reports and insights to senior management.
- Maintain QA dashboards and performance metrics.
- Analyze trends and recommend strategic improvements.
Skills & Competencies
Qualifications
Senior level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries : Facilities Services
Location : Cape Town, Western Cape, South Africa
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Quality Assurance Manager • Cape Town, Western Cape, South Africa
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