Assistant Front Desk Manager

Key Responsibilities :

• Assist the Front Desk Manager in managing the front desk operations, including scheduling, training, and supervising front desk staff  onboard the cruise ship
• Greet and assist clients and visitors in a friendly and professional manner
• Handle and resolve customer complaints or issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Manage and monitor the booking system to ensure accuracy and efficiency
• Prepare and maintain daily reports and records
• Assist with administrative tasks and projects as needed
• Collaborate with other departments to ensure smooth operations and excellent customer service
• Stay updated on company policies, procedures, and services to provide accurate information to clients

Qualifications :