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Job Purpose : To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to : Team Manager
Key Performance Areas
- Collections & Productivity Management : Meeting set collections targets and full understanding of the relevant products.
- Quality & Compliance Management : Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.
Requirements
Skills Needed
Remuneration & Benefits
Working Hours
You will be required to work a maximum of 45 hours per week.
Monday to Friday : You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07 : 00 and 20 : 30 as agreed by management.
Saturdays : You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08 : 00 and 14 : 00 as agreed by management.
Application Process
Shortlisted applicants will be contacted via phone or email for an interview, which could be held either telephonically or in-person.
If not shortlisted, applicants will be informed via email
Training Requirements
This appointment will be made in line with the Nimble Group Employment Equity Plan.