Call Centre average salary in South Africa, 2025

Associates are required to utilize the call centre management system and log phone calls. Associate is responsible for Product Support to customers within the call centre and support desk environment. Call Centre experience is essential. Customer Support Call Centre SLA requirements:. ...

Our client in the Research Industry based in Port Elizabeth is currently looking to employ an experienced Success Supervisor (Call Centre). Call Centre or customer service environment. Familiarity with Call Centrespecific technologies including telephony systems and CRMs. Knowledge of emerging Call ...

Call Centre issue and meet Call Centre Targets. Minimum experience in Call Centre management. Responsible for the day-to-day operations of a call Centre,. To manage Call Center Representatives. ...

Duties & Responsibilities:.Meet with prospective clients (virtually via Zoom/Teams or in person at our offices).Follow an established onboarding process to bring on new clients.Advise existing and prospective clients on their investment portfolios.Advise clients on offshore investing.Assist clie...

Manage a 120-seater call centre consisting of team leaders and call centre agents. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business objectives. Monitor call centre pe...

Call Centre or customer service environment. Familiarity with Call Centre-specific technologies, including telephony systems and CRMs. Knowledge of emerging Call Centre technology trends that enhance agent and customer outcomes. Supervise Call Centre agents throughout their day, actively guiding, me...

Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service. ...

Job Description:R10, basic salary plus commission.Make contact with potential customers generated through advertising and sponsorship on DSTV.We are looking for a young talent to join our team in a position with no previous experience.If you are proactive and want to learn, contact us!Requirements:W...

Operational Leadership: Maintain a strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates, minimising Average Wait Time (AWT), enhancing Customer Satisfaction (CSAT), and ensuring high occupancy rates. Promote and develop self-service options to empo...

Answer calls and manage correspondence. ...

Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.Managing and leading a team of support agents, ensuring they are well-trained and motivated.Tracking key performance metrics, such as resp...

We are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. Proven experience as a Call Centre Manager or similar role. Knowledge of call centre technology, automation tools, and best practices. Lead and ov...

Creating purposeful careers as we build the future of contact centre solutionsThe suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and leading and developing the team of incubat...

The Call Centre Operator will be responsible for operating an ordering Call-centre for fuel products. Operate Call-centre to receive and optimise fuel orders;. ...

Effectively deal with job stress, angry callers, and upset customers. Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Route calls to appropriate resources. Follow up customer calls where necessary. ...

Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre. ...

The Sales environment is an inbound and outbound call center operation, with supporting contact center performance and CRM systems and KPI metric and reporting. ...

Job Description:To identify the needs of the customers, match and exceed their needs and expectations with our service offering.NQF level 4 (Matric or equivalent).We are looking for an entry-level employee, with no previous experience required.If you are interested in learning and developing, this p...

Looking for Manager that has experience in Call Centre, It is Permanent post. Experience working in a call centre or customer-support environment. Recruit, train, and supervise call centre staff. Oversee day-to-day call centre operations, ensuring efficiency and productivity. ...

Lifestyle Adventure Customer Sales Agent (Call Centre) . THIS POSITION REQUIRES INBOUND & OUTBOUND CALL CENTRE SALES EXPERIENCE***. This role is based in a call centre where you will:. Minimum of 2 years of outbound call centre sales experience with a proven track record. ...

Call centre experience would be a great advantage,experience in collections even better. ...

Tertiary qualification in Contact Centre Management or similar. ...

Job Title: Outbound Sales Call Centre Manager. To lead, manage, and ensure the effective and efficient operation of the Outbound Sales Call Centre. Oversee daily management of the Call Centre, utilizing resources effectively. Manage resources, recruitment, and performance within the Call Centre. ...

Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business.Monitor and encourage staff by tracking daily progress.Building strong relations internally and externally.Dealing...

They engineer experiences on behalf of some of the world’s most progressive brands.As a company, they have been working towards that goal since its founding in 2000.Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO).They conti...