Overview
Job title : Contract Manager
Job Location : Western Cape, Cape Town
Deadline : September 30, 2025
Job Description
- The Contract Manager is responsible and fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules..
Experience
Up to 2 years supervisory experience in production / packaging industriesFood Production, Manufacturing and / or Packaging industry experience essential FMCG experience advantageousIR / CCMA experience advantageousPeople and Performance ManagementQualifications
Grade 12 or NQF 4 related QualificationNQF 5 Generic Management or Business Management QualificationRelated industry degree / ND advantageous i.e. CI / Supply Chain / FMCG / LogisticsRoles and Responsibilities
Understand client site specific needs and compile comprehensive job specs to give to the Recruitment CentreEstablish relationship with Recruitment centre and liaise with them in terms of cleaner requirementsProvide feedback to recruitment centre on candidates suppliedEnsure that the resource centre maintains a pool of readily available potential cleaners as per contract requirements in order to maintain sufficient site replacement poolBriefing of cleaners including transport arrangements, address, times etc., (or supply Recruitment centre with brief if agreed.)Briefing of all cleaners with regards to Capability, as well as client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day at client site.Issue of protective equipment (and related documentation), prior to placing an individual on assignmentEnsure that the correct Cleaning contract is signed by cleaner.Explain payroll process and layout of payslipsIntroduce cleaners to client contactCoordination of transport of cleaners and approval thereof by Service Delivery ManagerAddress and solve cleaner’s problems & grievances promptly and in a professional manner / attending to employee wellbeing issues.Ensure that all cleaners are managed on a day to day basis in accordance with applicable labour legislation, as well as Capability and client labour relations policies and procedures.Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner.Management of poor performance reported by client of cleaners in accordance with their job descriptions and job requirements.Monitor attendance and deal with abuse of sick leaveManage cleaners pool to ensure all shifts are fully staffedMonitor timekeeping and extended breaks of cleanersConduct Regular on the job training of cleaning specifications, chemical and equipmentConduct daily site inspectionsMeet with client as per client requirement.Maintain up to date Capex equipment registerRececive stock deliveries onsite and ensure these are stored securely and distributed effectively.Establish PPE requirements, as well as issue all relevant PPE to cleaners during Induction.Ensure uniforms and PPE complianceConduct spot checks on cleaners compliance to health and safety regulations.Maintain Health & Safety Records on site and ensure all sites requirements are met and records maintainedAttend to all IODs on siteHe / she must ensure that the cleaner gets medical attention at the time of the incidentHe / she must accompany the cleaner to a hospital / clinic where necessaryHe / she must complete all the necessary documentation and make sure it is forwarded to the regional COIDA Administrator.Assist with all incident investigations on site as per training by H&S ConsultantEnsure spayroll department is presented with accurate site payroll data processed within deadline. This might involve other individuals but the overall responsibility lies with the site Contract ManagerCheck and signoff of preextract reports from PayrollDistribute payslips weekly / monthly to cleaners (as per payroll run)Resolve payroll queries timeouslyCompile and deliver accurate reports as per client requirements (e.g. overtime, hrs worked, disciplinary reports etc) as and when requiredEnsure employee files are maintained and all documentation is in order. The assistance of the Site Supervisor and team leader may be obtained for this but the Cleaning Contract Manager remains accountable for this function.For all terminations at clients, ensure all documentation / information required by employees is completed prior to termination. This may involve liaison with payroll to obtain relevant information.Ensure that all client invoice processes and requirements are adhered to and queries dealt with a.s.a.p. in liaison with ASSCFully understand client costing / s and ensure that all contract expenditure is within the parameters of the approved costing agreementAnalyse monthly stats for the client site and highlight inconsistencies or irregularitiesEstablish and build a relationship with clientUnderstand client requirements and ensure service delivery compliance according to agreed terms in respect of :Daily / weekly client meeting requirementsSite visitsAttend formal meetings at client with Regional Operations manager when required.Develop awareness of client needs and business and identify potential opportunities within client and communicate to Regional Operations ManagerCommunicate and provide feedback regularly to client and resolve client queries timeouslyRecruitment of direct reports according to HR standard operating proceduresEnsure that direct reports attend induction and relevant training arrangedDaily management and development of direct reportsPerformance management and development of direct reports according to HR standard operating proceduresEnsure adherence to all HR Policies and proceduresTimeous submission of HR docs to Regional Operations Manager monthlyEnd Date : September 3, 2025
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