NOC EngineerNetwork Recruitment • Centurion, South Africa
NOC Engineer
Network Recruitment • Centurion, South Africa
18 days ago
Job descriptionCollaborate with Tier 4 Engineers for advanced troubleshooting and issue resolution. Apex Support : Address issues reported on NOC escalation groups and escalate to Tier 4 when necessary. Nodes : Apply logical troubleshooting to identify and resolve performance issues. Utilize PRTG to detect recurring sector issues and add problematic customers for connection tracking ( ping, traffic, and uptime ). Optimize network performance by monitoring and tracking performance issues, addressing network problems, and collaborating with other Network Engineers. General Duties : 23 years of hands-on experience in a Network Operations Center (NOC) role. Strong troubleshooting and diagnostic skills. Proficiency with network monitoring tools (e.g., PRTG) and logical problem-solving. Solid understanding of network performance optimization and incident management . Ability to collaborate effectively with Tier 4 Engineers and cross-functional teams.
Key Responsibilities :
- Field Teams :
Monitor Field Team groups for escalations and assistance requests.
Provide support on Apex (internal system) for tickets raised by the Customer Experience team.
Provide alerts on nodes experiencing low capacity or high client saturation .
Carry out all instructions and directives as required by the NOC Manager , based on operational requirements.
Job Experience and Skills Required :
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Engineer • Centurion, South Africa
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