CIMA Programme

Our CIMA programme provides you with the opportunity to learn the ins and outs of the fintech space while supporting various functions at Syft Analytics.

During your three years of practical experience, you’ll work with our Product Support, Customer Success, Revenue Operations, Sales, and Product teams. You will provide real-time and detailed support to our existing local and international customers, assist the majority of our functions, and try your hand at product development.

We value people and personal growth and are very proud of our culture. We therefore provide training and coaching from your first day and encourage you to participate in our company’s activities.

This role is full time, in-office, based in Johannesburg, South Africa.

Hours and teams

Your working hours will be from 08 : 30 - 17 : 00 SAST, but you will be required to work adjusted hours for certain periods of time depending on your rotation. We support the following geographical areas :

Australasia and Africa : 04 : 00 - 12 : 30 SAST

UK and Europe : 10 : 30 - 19 : 00 SAST, Monday to Thursday; 08 : 30 - 17 : 00 SAST on Fridays

North America : 14 : 30 - 23 : 00 SAST, Monday to Thursday; 08 : 30 - 17 : 00 SAST on Fridays

What you’ll do

Bring your knowledge of Accounting fundamentals when replying to our customer support queries.

Support, retain, and expand a key portfolio of existing local or international customers.

Help drive customer knowledge on analytics and how our software can solve their problems in this space. This includes a good understanding of all features and their use cases as well as how the customer is using the software.

Collaborate with product managers, designers, and other engineers to improve and build accounting software features.

Conduct rigorous testing of new software features before launch, ensuring they function correctly and meet user needs.

Analyze data and user feedback to identify opportunities to enhance management and reporting tools.

Manage customer billing to ensure customers are invoiced correctly, collections are efficient and discounts are applied appropriately.

Proactively manage data administration to improve data quality, analysis, and reporting. Build exception reports to help manage this.

Be an integral part of managing our data integrity, which ensures we report accurately to our stakeholders in the business.

What you’ll bring with you

BCom Financial Management degree or similar.

A willingness to work alternative hours.

Exceptional interpersonal skills : we are looking for someone who is clear, concise, and convincing in their communication.

Critical thinking with the ability to provide valuable insights to the business.

IT skills - confident with Microsoft Office and Google Suite. Any experience with other small business accounting systems and / or case management tools is beneficial.

Diligence and commitment to following through and resolving problems.

Ability to build effective relationships.

A proven team player who proactively assists other team members.

#J-18808-Ljbffr