Hotel Duty Manager

We are seeking a professional Hotel Duty Manager to oversee front office and food & beverage operations during assigned shifts, ensuring seamless service, operational efficiency, and exceptional guest experiences. The successful candidate will act as the hotels representative on duty, managing both guest-facing and back-of-house operations.

Overview

Lead hotel operations during assigned shifts across Front Office and F&B to deliver luxury-standard service and guest satisfaction.

Responsibilities

• Act as Hotel Manager on Duty, overseeing Front Office and F&B operations during assigned shifts
• Ensure smooth check-in / check-out processes and manage reservations and guest services
• Supervise, mentor, and support front office and F&B teams, maintaining high service standards
• Address and resolve guest complaints or requests promptly and professionally
• Coordinate with housekeeping, kitchen, and other departments to ensure seamless operations
• Monitor service delivery, ensure adherence to SOPs, and support continuous improvement initiatives
• Oversee cashiering, billing, and audit procedures to ensure accuracy and compliance
• Support staff training and development to maintain operational excellence
• Uphold hotel standards of professionalism, grooming, and guest interaction
• Live and promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Requirements / Qualifications

Key Competencies

Package on Offer

Important Application Notes

Lead operations with confidence, deliver exceptional guest experiences, and uphold the President Hotels reputation as Cape Towns most loved luxury destination.

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