Field Service Technician - S3

Overview

Sandvik Rock Processing Solutions is a global leader in equipment, tools, parts, and services for rock and mineral processing in mining and infrastructure. Our solutions—ranging from crushing and screening to breaking and demolition— and are designed to boost productivity, enhance safety, and reduce operational costs.

The Role

To deliver high-quality service and technical support to our customers, coach colleagues and customer personnel with the aim of reducing downtime on customer machine availability.

Key Performance Areas

• Conduct your work in compliance with safety regulations and company policies to promote a safe work environment.
• Install, repair, inspect and commission Mobile and Stationary Crushing & Screening products and equipment at customer site or company premises.
• Share knowledge and skills to enhance team skills.
• Report back to the relevant stakeholders on service activities and outcomes
• Advise on recommended maintenance and repair activities, equipment improvements, parts and services required to support customer’s product / equipment / processes.
• Collaborate with relevant stakeholders to support backline key activities such as labour planning, parts forecasting and inventory optimisation etc.
• Communicate effectively with customers to understand their unique crushing and screening needs, and recommend solutions tailored to their applications.
• Provide support to backline in identifying and tailoring customer solutions.
• Diagnose and resolve equipment issues quickly and efficiently, minimizing downtime and ensuring smooth operations.
• Use CRM system, to report back on customer site visits, capture and / or update information pertaining thereto.
• Plan own work schedule and manage any deviations or delays within the process.
• Maintain tools and equipment for service work.

Your profile

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