Serve as the first point of contact for hotel operational queries; provide solutions or escalate to relevant departments.Conduct regular check-ins with General Managers to implement operational strategies and support with any operational needs.Support owner communications and ensure timely follow-ups on key issues.Manage corporate consultants and follow up with properties on implementation of required actions.Collaborate with leadership to develop and implement operational strategies aligned with company goals.Support GMs in setting and tracking property-level KPIs and performance improvement plans.Assist in annual budgeting and forecasting processes across properties.Track and follow up on monthly reporting deliverables (e.g. forecasting MGM uploads etc).Update and maintain month-end operational figures on the dashboard.Compile and submit TrustYou reports each month.Monitor and report on key performance indicators across properties.Schedule and coordinate internal communications such as Townhalls Business Reviews and other updates.Create and maintain working documents such as property overviews and presentation materials.Liaise with internal departments (People & Culture Development Sales Marketing Revenue Distribution Security etc.) to ensure alignment and support.Support the IT team with system upgrades integrations and troubleshooting.Assist with recruitment for key positions (e.g. GMs FMs) via SmartRecruiters : screening shortlisting and interviewing.Assist with GM contract creation and approvals.Approve GM leave requests.Oversee all pre-opening activities including :GM onboarding and support.
- Critical Path tracking via TaskWorld.
- Progress calls and reporting.
- Preparation of POBs and Manning Guides.
- Initiation of IT Capex Budgets.
- Coordinate with Dubai-based teams and other regional offices as needed.
Qualifications :
- Bachelors degree in Business Administration Hospitality Management or related field.
- 2-3 years of experience in operations support or coordination preferably in the hospitality sector.
- Experience working with cross-functional teams and senior leadership.
- Strong organizational and project management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and other relevant platforms such as GAIA SmartRecruiters TaskWorld would be ideal.
- Ability to manage multiple stakeholders and priorities.
- High attention to detail and follow-through.
- Hospitality industry experience preferred.
Additional Information :
Benefits Rewards Motivations : I n recognition of your hard work and dedication we offer :
- Lucrative Rewards : Your efforts wont go unnoticed anticipate a competitive salary package with generous performance-based bonuses and incentives.
- Personal Growth : Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
- Industry Perks : Enjoy local and global benefits on accommodation dining and lifestyle services.
- Learning Opportunities : Access Accors extensive learning and development platform offering thousands of courses to expand your knowledge and skills.
- Recognition and Rewards : Personalized reward programs bonuses and incentives in addition to a competitive base salary.
Remote Work : No
Employment Type : Full-time
Key Skills
Abinitio,Defense,General Employment,Marine Services,Data Analysis,Architecture
Experience : years
Vacancy : 1