Corporate Client Relations Officer

Overview

TWK Agri has the following vacancy available : Corporate Client Relations Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions. This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
• Act as the main point of contact for escalated customer issues and ensure timely resolution
• Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
• Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on insights gathered directly from client interactions
• Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
• Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
• Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Travel to client locations to gain firsthand insights and build trust
• Provide management with actionable insights for decision-making, derived from both data and direct client engagement

Qualifications and Skills

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

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