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Quality Assurance Clerk
Shoprite Group of CompaniesCenturion, Gauteng, South Africa4 days ago
Job descriptionMonitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email Coordinate and facilitate call calibration sessions for call centre staff Generate progress reports for management Grade 12 qualification Quality assurance accreditation advantageous Quality assurance within a Sales and customer Service environment 1 year prior outbound and inbound / sales call centre experience required Knowledge of program-specific processes, policies and systems Computer Literate : MS Office and MS Excel Strong administration and analytical skills Strong oral and written communication skills Bilingual preferably fluent in English and Afrikaans 2025 / 11 / 05
Job title : Quality Assurance Clerk
Job Location : Gauteng, Centurion
Deadline : November 15, 2025
Purpose of the Job
- To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff
- The role will be based at the Centurion branch in Gauteng.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
Call Monitoring and Evaluation
Qualifications
Experience
Knowledge and Skills
Closing Date
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Quality Assurance • Centurion, Gauteng, South Africa
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