Assistant Business Consultant (ABC)

Key Purpose

Administration and Support of Broker Consultants through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

• Drafting and processing of new business and servicing quotations for all product lines within desired SLA’s
• Review new business and servicing pipeline, follow-up and tracking together with Business Consultants.
• Ensure advisers and their support staff are informed of the progress of their queries / applications
• Set up admin processes and workflow protocol and ensure all brokers / broker support staff are adequately trained thereon.
• Processing and issuing new business and servicing policies
• Monitoring and managing franchise figures together with Business Consultants
• Managing and escalating queries ensuring they are done through correct channels.
• Maintaining a high level of accuracy across all processes.
• Relationship building with internal and external stakeholders.
• Update Smart Tracker / Workflow process.
• Participating in proactive sales and marketing initiatives
• Deal with telephonic and email general queries.
• Maintaining accurate details and statistics of all queries
• Treating all stakeholders and business partners with respect

Personal Attributes and Skills

Education and Experience

Qualifications

Experience and Requirements

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

When applying on the subject line, include the title (ABC / Assistant Business Consultant - Pretoria East)

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