Insurance Claims Administrator

Commercial Broker Support Consultant

Location : Tygervalley, Cape Town

Type : 12 months contract

Salary : R13 000 pm

About the Role

We are looking for a dedicated and service-oriented Commercial Broker Support Consultant to join our dynamic team. The ideal candidate will play a key role in providing exceptional service to our Commercial broker network, ensuring smooth policy administration, and supporting business retention through proactive communication and efficient service delivery.

Key Responsibilities

• Provide telephonic and email support to intermediaries, authorised brokerage representatives, and broker service teams.
• Handle general insurance and policy-specific enquiries professionally and efficiently.
• Manage the issuance of new policies, policy maintenance, renewals , and agri-policy aspects .
• Resolve insurance queries within required timeframes and in line with compliance and regulatory standards.
• Conduct client follow-ups on cancelled policies to identify reasons and attempt to retain business.
• Adjust premiums according to updated asset values.
• Manage client expectations by clearly communicating turnaround times for requests.
• Ensure adherence to underwriting criteria and regional requirements .
• Assist brokers with client profiling to recommend suitable products and coverage options.
• Provide advice and guidance to brokers to ensure clients receive the most appropriate cover.
• Contribute to the implementation of process improvements and service enhancements.
• Provide backup support to Consultants during peak periods or absences, ensuring continuity of service.

What Will Make You Successful in the Role

Qualifications & Experience

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