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Administration Broker

FNB NamibiaCape Town, Western Cape, South Africa

3 days ago

Job description

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in

FNB Commercial Insurance Risk and Advisory Service (Cape Town Underwriters)

, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure :

Drive product sales based on customer coverage and engage with

relevant stakeholders to upsell the product

Adhere to organisational values and service standards and interact with and communicate with customers accordingly

Ensure first time resolution of customer queries or complaints

Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements

Meet set turnaround times while ensuring own availability, reliability and accuracy

Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability

Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio

Ensure own product knowledge and provide relevant guidance and advice to customers

Collect and analyse feedback to help improve customer service

Propose ideas to improve customer service

Ensure full understanding of customer needs to deliver a quality service

Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards

Establish relationships with relevant individuals and departments to deliver on work expectations

Adhere to relevant service level agreements to build trust in the relationship

Execute own work in accordance with the organisational values and code of ethics

Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution

Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality

Work with relevant processes and procedures to maintain operational efficiencies

Complete relevant administration, reporting and updating of information accurately and on time

Provide timeous reports on operations, performance and audit findings

Seek out regular performance feedback and put actions in place to improve and enhance performance

Identify activities to address own development gaps

Create own personal development plan and review plan with team leader or manager

Keep abreast of learning opportunities, changing products and trends

You will have access to :

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

You will be an ideal candidate if you :

FAIS accredited qualification

Have 5 years Senior Underwriting experience in Commercial / Business

RE5

DOFA statement – dated not longer than 3 months

must have obtained product specific training

Have obtained 2-3 years experience in an Admistration Broker role in a Commercial Banking environment in the Upington area

FAIS Accredited qualification (NQF level 6, 7 etc.)

Have experience of dealing with high level customer queries

Are not an unrehabilitated insolvent

We can be a match if you are :

Adaptable and curious

Sales driven

Thrive in a collaborative environment

Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you!

#Post

#FNB

#LI-TG2

# #

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18 / 10 / 25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .

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Administration • Cape Town, Western Cape, South Africa

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