Administration Call Handler

Administration Call Handler

Join a specialist construction-focused team working remotely on UK hours

Administration, Quotes, Call Handling | Remote South Africa | R17 000 - R25 000

About Our Client

Our client is a well-established business in the construction sector, with a focus on ventilation systems, energy assessments, and compliance with building regulations. They combine technical expertise with customer-focused service, delivering accurate estimates and professional guidance to clients across the UK. With a supportive and flexible remote working culture, the company is committed to staff development and long-term growth.

The Role : Administration Call Handler

This role is designed for a highly organised and detail-focused individual with construction experience. The position combines administrative support, call handling, and the preparation of quotations, requiring excellent communication and accuracy in managing client interactions. You will be working remotely on UK hours and will play a key role in ensuring smooth business operations and customer satisfaction.

Key Responsibilities

Answer and manage incoming calls from customers in a professional and helpful manner

Prepare and issue accurate quotations using drawings, specifications, and supplier information

Support the ventilation estimating and SAP assessment processes with administrative tasks

Maintain accurate digital records of estimates, quotations, and client communications

Assist colleagues and management with reporting and general administrative duties

Ensure all customer queries are handled efficiently and escalated where necessary

Remain flexible and support wider business needs outside core duties when required

About You

South African citizen with previous experience in the construction sector

Strong administrative and call-handling background

Proficient in Microsoft Office, particularly Excel

Excellent communication skills with the ability to explain technical details clearly

Highly organised, accurate, and able to manage multiple priorities remotely

Customer-focused with strong problem-solving abilities

Flexible, proactive, and willing to support the wider team