Call Center Consultant Telesales Cold Calling Flexi Agent

Fidelity Services GroupCape Town, ZA

3 days ago

Job description

Job title : Call Center Consultant Telesales Cold Calling Flexi Agent

Job Location : Western Cape, Cape Town

Deadline : December 20, 2025

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Overall Purpose of the job :

To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.

Minimum qualifications and experience :

Matric

Post Matric qualification - preferred

A minimum of 1-year customer service experience

A minimum of 1 year cold calling experience within a sales call centre

At least 1 year’s administration experience within a client-centric environment

Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint

Main duties & Responsibilities :

Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.

Answering inbound calls as well as assist customers who have specific enquiries.

Transferring calls to other departments as and when needed.

Handling and resolving customer complaints or escalating on calls if in scope.

Verifying listener information

Passing required QA results if applicable.

Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.

Working as a team and assisting colleagues with daily contact centre operational issues.

Behavioural Competencies :

Customer focus

Drive and create urgency with potential clients

Being ethical

Passion for selling

Good follow up skills and practices on tasks

Negotiation skills

Drive for results

Action orientated

Active listening

Attention to detail

Able to build report telephonically

Resilience

Active cold calling

Empathy

Adaptability

Positiveness

Organising

Planning

Time Management

Excellent communication skills (verbal and written)

Dealing with ambiguity

Informing

Integrity and trust

Patience

Leave effective voicemails

Closing rate of over 80-90% of deals

Customer Service jobs

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Call Center • Cape Town, ZA

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