Field Service Technician

Position Purpose :

The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not be limited to fault-finding / troubleshooting & repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call-out turnaround times and in completing technical assessments, services & repairs to improve customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and / or ability required.

• Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
• Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service-related queries.
• Maintain and develop relationships with existing customers.
• Service & repair company equipment to full working capacity.
• Plan and execute all service backorders.
• Schedule and attend service callouts.
• Fill in and complete job cards for any service repairs, warranties, or labour jobs completed.
• Provide in-service training and product education on all products in the market.
• Promote extended warranties, service level agreements, and planned preventative maintenance plans.
• Keep a strong follow-up on all open quotes.
• Keep up to date with company product knowledge.
• Data capturing and record keeping of assessments.
• Accurately diagnose and troubleshoot technical issues in a timely manner.
• Maintain high levels of service and technical support to all customers.
• Adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC.
• Complete field actions as required by the quality team.
• Maintain and follow up on warranty processes and procedures for all intended repairs.
• Assist with service-related queries at hospitals and customer sites.
• Assist with in-house service-related queries and requirements.
• Service & repair equipment to meet customer expectations.
• Maintain company vehicle in good condition.
• Keep daily records on vehicle mileage and route planners.
• Adhere to safety protocols and quality standards on all company products.

Qualification (Knowledge, Skills and Abilities) :

Skills and Attributes :

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