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Account Manager (Remote)

Datafin RecruitmentZA

12 days ago

Job type

Remote

Job description

Job title : Account Manager (Remote)

Job Location : South Africa,

Deadline : October 14, 2025

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ENVIRONMENT :

Join a Growing UK IT Services Provider as an Account Manager! They are on the hunt for a dynamic Account Manager to share their portfolio of clients and help drive continued success in the market. This is not your average desk job — it’s a diverse, people-focused role where you’ll work closely with key stakeholders, deliver top-notch customer service, and act as the vital link between clients and the wider service team.

If you’ve got a sharp eye for detail, love keeping things organised, and can communicate like a pro, this role is for you. Prior account management experience is a must, and in return you’ll get the chance to grow with a thriving, modern business where career progression is wide open.

DUTIES :

Main Job Tasks and Responsibilities

Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.

Conduct at least quarterly account management meetings with key client stakeholders.

Negotiate contract changes based on developments within existing clients in conjunction with the operations team.

Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.

Identify and target areas for new sales leads and offerings within the Company’s portfolio.

Work alongside their Technical Sales staff to source the best solution for their clients’ needs.

Ensure that the department documentation and knowledge base is as comprehensive as possible.

Participate in sales process for new business, where the Sales Team require additional support.

Manage the account management onboarding and offboarding processes.

Assist with challenging client requests and escalation of issues as required.

Additional Job Tasks and Responsibilities

General administrative duties.

REQUIREMENTS :

Essential Skills / Experience

Experience of working in a professional business and office environment.

Desirable Experience and Competencies

Experience of working within the Managed Service Provider / Technology sector.

Experience of dealing with business requirements and clients over the phone.

ATTRIBUTES :

Strong communication skills and a proven ability to deal with professionals at different levels.

Attention to detail and ability to work on own initiative and independently.

Excellent organisational and time management skills.

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Account Manager • ZA

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