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INT VIP Account Manager

Sporty GroupZA

6 days ago

Job description

Job title : INT VIP Account Manager

Job Location : South Africa,

Deadline : October 23, 2025

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About the role

As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience.

You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.

The VIP Account Manager will collaborate with different internal teams across the business.

What you'll be doing

Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience

Providing proactive support to VIP players, ensuring their needs are met promptly and effectively

Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions

Responsible for analysing data and internal reporting

Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs

Staying updated with industry information, policies, and regulations in the iGaming sector

Ensuring data security

What you'll bring

Previous experience as an Account Manager within the iGaming industry

Excellent communication and presentation skills

Outstanding problem-solving skills with a proactive approach

Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities

Strong drive to achieve and exceed targets

Willingness to work weekends

Fluency in English

Sales / Retail / Business Development jobs

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