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Account Manager Small Business - South Africa

Account Manager Small Business - South Africa

WeTravelZA
18 days ago
Job description

Job title : Account Manager Small Business - South Africa

Job Location : South Africa,

Deadline : October 10, 2025

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Role Summary

  • We are looking for a Small Business Account Manager to join our growing team. In this role, you’ll manage a high-volume portfolio of small business customers using a digital-scaled, one-to-many engagement model. Your main focus will be activating new and existing accounts through proactive outreach (including a high volume of cold calls), driving adoption of key features, and identifying growth opportunities. You’ll work cross-functionally with Product, Marketing, and Sales to amplify the voice of the customer and ensure an exceptional client experience at scale.
  • Responsibilities

  • Own the post-sale relationship for a portfolio of 2,000+ small business accounts using a one-to-many model.
  • Drive product activation and adoption through cold calling, targeted campaigns, automated sequences, webinars, and trainings.
  • Proactively identify accounts with growth potential, upsell / cross-sell opportunities, and collaborate with the Small Business Team Lead to drive expansion.
  • Monitor account health at scale, analyzing trends to surface risks and opportunities.
  • Act as the voice of the customer by sharing feedback and insights with internal teams to inform product and strategy.
  • Why You Should or Shouldn’t Apply

    You should apply if you :

  • Are fluent in English (other languages are a plus—be sure to list them in your resume).
  • Have excellent communication skills—both written and verbal.
  • Have strong interpersonal and customer service instincts.
  • Have passion for helping small businesses succeed and delivering customer value at scale.
  • Have 2+ years of experience in B2B account management or customer success.
  • Have a data-driven mindset with the ability to analyze account performance and take action quickly.
  • Are a natural multitasker who can manage multiple clients and needs at once.
  • Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
  • Bonus : Minor SaaS sales experience or experience with up-selling products;
  • Bonus : Up-to-date understanding of the travel industry’s consumer behavior;
  • Bonus : Knowledge of Hubspot CRM or other CRM platforms.
  • You might not be the right fit if you :

  • Prefer minimal customer interaction or purely reactive support roles.
  • Aren’t comfortable handling both support and upsell conversations.
  • Lack experience working directly with clients in a B2B environment.
  • Struggle to prioritize and manage multiple accounts independently.
  • Benefits

  • Full-time — Fixed Term Contract (as International Contractor or Employee based on location).
  • Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest and recharge.
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2–4 weeks annually, staying in one of our WeTravel apartments.
  • Work remotely for a maximum of 4 weeks per calendar year.
  • Annual team off-site (often somewhere sunny ☀️).
  • Extensive paid family leave.
  • Three paid volunteer days per year.
  • Two-week cross-functional onboarding program.
  • Cutting-edge equipment and tools to set you up for success.
  • Cambly access for English language support, if needed.
  • Join a global, fun-loving, and impact-driven team
  • Sales / Retail / Business Development  jobs
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    Manager South Africa • ZA

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