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Customer Care Representative
Ikwezi Mining (Pty) LtdMidrand, South Africa3 days ago
Job descriptionExcellent communication and interpersonal skills. Customer-focused with strong problem-solving abilities. Attention to detail and accuracy in handling data. Ability to work collaboratively across multiple departments. Proficient in office software and data management systems. SAP experience Grade 12 / Matric (essential). Diploma in Business Administration, Logistics, or related field (advantageous). Minimum 23 years experience in sales administration or customer service environment. Experience with SAP Sales and Distribution (SD) Module (advantageous). Knowledge of the cement, manufacturing, or logistics industry (advantageous).
Key Responsibilities :
- Monitor daily customer credit limits and inform customers approaching their limits to ensure smooth order processing.
- Handle all customer queries via the customer care line and WhatsApp.
- Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.
- Communicate estimated time of arrivals (ETAs) for customer loads.
- Manage general account queries.
- Conduct quarterly customer surveys to assess overall service satisfaction.
- Perform data capturing tasks as required.
- Assist with general logistics and administrative duties when needed.
Minimum Requirements :
Skills and Competencies :
Qualifications and Experience :
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Customer Representative • Midrand, South Africa
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