Project Manager
CallforceoutsourcingCape Town, Western Cape, South Africa30+ days ago
Job descriptionExperience : 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment Proven track record of delivering client onboarding, transitions, or process improvement projects Demonstrated involvement in UAT or software testing phases Familiarity with tools like , or MS Project is advantageous Ability to work flexible hours Own vehicle Strong organizational and multitasking abilities Excellent verbal and written communication skills Analytical and detail-oriented approach to problem‑solving Proven ability to work under pressure and meet tight deadlines Collaborative mindset and stakeholder management finesse Project Management and Business Process Outsourcing (BPO) Project Planning, Administration, and Client Relations
Creating purposeful careers as we build the future of contact centre solutions. We are seeking a detail-oriented, deadline-driven Project Manager with hands‑on experience in the BPO industry managing cross functional projects.
Key Responsibilities
- Coordinate end‑to‑end setup of new BPO campaigns, ensuring all components are implemented smoothly
- Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
- Develop and maintain detailed project plans, timelines, and documentation
- Liaise with cross‑functional teams including operations, IT, QA, and client stakeholders
- Track project milestones and elevate potential delays to leadership
- Schedule and facilitate project meetings, prepare agendas, and record minutes
- Support risk management, issue tracking, and resolution planning
- Ensure compliance with SLA commitments and contractual obligations
- Monitor project KPIs and support post‑implementation reviews
Requirements
Skills
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Project Manager • Cape Town, Western Cape, South Africa
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