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Project Manager

Callforce DirectCape Town, South Africa

30+ days ago

Job description

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
Develop and maintain detailed project plans, timelines, and documentation
Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
Track project milestones and escalate potential delays to leadership
Schedule and facilitate project meetings, prepare agendas and record minutes
Support risk management, issue tracking, and resolution planning
Ensure compliance with SLA commitments and contractual obligations
Monitor project KPIs and support post-implementation reviews

Requirements

Experience :

2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,

Proven track record of delivering client onboarding, transitions, or process improvement projects,

Demonstrated involvement in UAT or software testing phases

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Project Manager • Cape Town, South Africa