Project Manager

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

• Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
• Develop and maintain detailed project plans, timelines, and documentation
• Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
• Track project milestones and escalate potential delays to leadership
• Schedule and facilitate project meetings, prepare agendas and record minutes
• Support risk management, issue tracking, and resolution planning
• Ensure compliance with SLA commitments and contractual obligations
• Monitor project KPIs and support post-implementation reviews

Requirements

Experience :