Floor Leader V&A Waterfront

Floor Leader V&A Waterfront

Step into a high-energy retail leadership role in an iconic waterfront location

Retail | V&A Waterfront, Cape Town | R10,000 to R13,000 per month excl. incentives

About Our Client

Our client is a well-established retail brand known for its fast-paced, high-performance culture and commitment to exceptional customer experiences. Operating in South Africa's most prominent shopping destinations, they offer strong career development pathways for ambitious retail professionals. The environment is energetic, team-focused, and driven by excellence, with clear opportunities to grow into more senior leadership roles.

The Role : Floor Leader V&A Waterfront

This role exists to support the Store Manager in leading daily operations, driving sales performance, and ensuring a world-class customer experience in a high-footfall location. You will help guide and motivate the team, maintain store standards, and contribute to building a cohesive, high-performing retail environment. Your leadership will play a key role in meeting targets, improving efficiencies, and ensuring the store runs smoothly at all times.

Key Responsibilities

Bring 2 to 3 years of retail experience, including at least 1 year in a supervisory or key holder role

Support the Store Manager with daily operations and team coordination

Assist with staff scheduling, floor rotations, and performance follow-ups

Drive sales performance by motivating the team and monitoring KPIs

Provide hands-on coaching, mentoring, and feedback to staff

Maintain visual merchandising standards and overall store presentation

Handle escalated customer queries with professionalism and a solution-driven mindset

Support stock management, shrinkage control, and accurate stock counts

Ensure compliance with store policies, procedures, and loss-prevention requirements

Assist with opening / closing duties, cash-ups, and daily operational checklists

About You

2 to 3 years retail experience with at least 1 year in a supervisory, key holder, or senior sales role

Experience in high-footfall retail environments (shopping centres or destination stores beneficial)

Proven ability to drive sales and contribute to store KPI achievement

Strong leadership capability with a passion for motivating and developing teams

Excellent communication and customer service skills

Calm, solution-focused approach when handling escalations

Highly organised, reliable, and comfortable with shifts, weekends, and public holidays

Strong attention to detail with a passion for maintaining high standards

Energetic, hands-on, and eager to progress into more senior retail leadership opportunities