Client Relations Representative

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About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner.

Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem‑solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

What You’ll Do

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.
• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.
• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.
• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.
• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.
• Proactively identify opportunities to improve owner satisfaction and increase home performance.
• Communicate effectively via email and phone, ensuring owners feel heard and supported.

Who You Are

Requirements

Note : This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

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