Junior Support Engineer
Elite SearchWorkFromHome, Mpumalanga, South Africa17 days ago
Job description2 - 4 years in technical support or IT operations (preferably in telco, ISP, or NOC) Strong Linux / Unix skills (CLI proficiency, log analysis, cron job management, patching) Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP / IP) Customer-focused mindset with solid written and verbal communication Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk Self-managed, proactive, and eager to learn and grow Matric (Grade 12) + IT Diploma or Degree in Computer Science / Information Technology One or more certifications : CompTIA Network+, Cisco CCNA, or similar
Overview
SUMMARY : Support Engineer | Cape Town | Remote (have to be Cape Town based)
This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia.
They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.
Responsibilities
- Resolve technical issues and customer requests via Freshdesk within SLA targets
- Manage and update support tickets, documentation, and change requests
- Monitor systems, interpret cron mails, and apply OS or application-level fixes
- Perform OS and Iris upgrades, patching, and daily infrastructure health checks
- Communicate professionally with customers and contribute to internal knowledge sharing
- Participate in the after-hours support rotation
Requirements
Qualifications
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Junior Engineer • WorkFromHome, Mpumalanga, South Africa
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