Spa Manager

Duties :

Staff management : Hire and support staff, create schedules, and review performance

Marketing : Develop and implement marketing campaigns to promote services and attract new clients

Customer service : Develop and implement customer service standards, and ensure client feedback is used to improve services

Budgeting : Review budgets and ensure the spa meets its revenue targets

Inventory management : Manage inventory of beauty, bath, and treatment products

Compliance : Ensure the spa complies with health and safety regulations

Training : Oversee staff training so that everyone knows their jobs and roles

Business development : Create and implement a business development plan

Spa treatments : Perform spa treatments, massages, facials, and wellness therapies

Requirements : Grade 12

A formal nationally recognised Degree or Diploma.

Additional managerial, business or self-development courses

At least 7 years experience in the Spa industry with at least 2+ years in a Spa Management role

Experienced with spa management software management

Proficient in MS Office (Outlook, Excel) and professional email etiquette.

Outstanding customer service skills

Leadership and team management experience

Understand and create financial reports, budgeting, and marketing strategies

Staff management skills & experience

Retail Management skills