Senior Floor Manager

Duties :

Assist in all areas where needed

Checking that all duties have been completed by floor staff.

Conduct staff performance evaluations

Daily Cash-up

Deal with customers, compliments and complaints, follow up etc.

Implement and follow the rules of the company

Maintain and sustain top service levels

Maintain dress code standards

Manage a large staff complement

Opening and closing duties

Present a positive image of the company

Requirements : Grade 12

Post-matric qualification is advantageous

At least 3 years of senior experience in a high-end restaurant environment

Good knowledge of duties and procedures in a restaurant environment.

Computer knowledge

Knowledge of restaurant software

Experience in large restaurants is beneficial

Must have fine-dining / high end restaurant experience

Excellent wine knowledge will be an advantage