Customer Success Specialist
Growth TroopsWorkFromHome, Free State, South Africa30+ days ago
Job descriptionOnboard new clients with structured kickoff calls and milestone planning Manage timelines and automate task flows using tools like Zapier or Make Communicate clearly and proactively with clients and internal teams Troubleshoot issues quickly and keep delivery running smoothly Support renewals by consistently delivering a strong client experience 3+ years managing client relationships in media, SaaS, or tech-enabled services Hands‑on experience with automation tools (Zapier or Make is a must) Strong communication skills and confidence leading calls over Zoom Comfortable managing timelines, workflows, and CRM systemsltli> Calm, proactive, and highly organized Bonus : familiarity with B2B environment You’ll shape the customer success function at a high-growth studio You’ll work at the intersection of content, tech, and strategy You’ll help turn creative ideas into scalable systems that clients love
Customer Success Specialist
Full-Time
- Remote (U.S. Eastern Time Hours)
About the Role
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
What You’ll Do
What You Bring
Why This Role Is Unique
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Customer Specialist • WorkFromHome, Free State, South Africa
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