Information Technology Service Delivery Manager - US

We are seeking an experienced IT Service Delivery Manager to join our Global Technology Team. This role requires strong technical service delivery expertise, end-to-end client ownership, and proven success managing large-scale, global environments (800+ seats, 1000+ users, 24x7 operations).

What You’ll Do

• Lead client service delivery across infrastructure and cloud-heavy environments.
• Manage governance forums ( MBR / QBR ), escalations, and stakeholder engagement.
• Oversee ITIL / ITSM-aligned operations (Incident, Problem, Change, Service Mgmt).
• Deliver greenfield setups and technology transformations (sizing, licensing, passive & active infra).
• Drive operational excellence across networks, telephony, servers, security, and cloud.

What We’re Looking For

Experience (8–12 years) : IT Service Delivery Manager / Service Delivery Lead / Client Service Delivery Manager.

Global Delivery : Managed large-scale environments (800+ seats / 1000+ users).

Infrastructure Knowledge :

Greenfield Projects

Infra setup, implementation, technology transformation.

End User Computing (EUC)

O365, Intune, SCCM, VPN, Imaging, Remote Access.

Governance

Stakeholder management, MBR / QBR, escalations, project / program delivery (Agile / Waterfall / Hybrid).

Latest Experience : Past 3–4 years in tech client service delivery within infra / cloud-heavy environments.

Ideal Profile

If you are a Tech Client Service Delivery leader with deep infrastructure & cloud expertise , we want to connect with you!

#J-18808-Ljbffr