Sales Consultant - VAPS Lifestyle Team (Durban)

Job Title

Sales Consultant - VAPS Lifestyle Team (Durban)

Company

Telesure Investment Holdings (TIH)

Location

Durban, KwaZulu-Natal, South Africa

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industry

Insurance

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Customer Relationships Development – Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification – Interview the customer following a complex multi-level sales script to clarify requirements; assist in collecting client requirements, making detailed notes.
• Set clear objectives for each sales call; use standard materials to present to the customer; ask relevant questions to evaluate interest and identify further information needs.
• Sell Customer Propositions – Identify products or services that best meet the customer's stated needs, explain, and invite purchase at the standard price / terms and conditions of sale.
• Operational Compliance – Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure required standards.
• Customer Relationship Management (CRM) Data – Schedule call back and enter relevant information into the CRM after each contact to create a call plan and ensure quality data.
• Performance Management – Prioritise own workflow and ensure work completion to required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
• Personal Capability Building – Keep abreast with current changes in internal policies and procedures, external regulations via the online training system and tracked by a formal assessment.
• Sales Opportunities Creation – Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

Experience

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