Funeral Claims Consultant

Overview

To analyse assess and pay valid funeral claims within 48 hours from the time the last document is received.

To detect fraudulent activities on funeral claims.

Understand SBISs goals and objectives and strive to achieve them.

Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.

Ensure favourable NPS score of 80% by consistently promoting quality interactions with customers.

Qualifications

Type of Qualification : Diploma

Field of Study : Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5

Experience Required

Insurance Legacy & Enablement

Insurance

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre / telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Behavioural Competencies

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies

80%

Remote Work

No

Employment Type

Full-time

Key Skills

Experience

years

Vacancy

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