Internal Sales

Company is a well-established factory in the manufacture of clay tiles and bricks with a focus on making quality clay bricks and other special masonry products. They produce a brick that many builders and developers turn to nationally.

Job Description

• Serve as key company interface 1st point of contact with existing & new customers
• Answer incoming sales calls and assisting walk-in customers with queries / advice promptly in a positive, helpful demeanor
• Generate additional sales through incoming inquiries, quotes, calls and online requests
• Provide all appropriate service / assistance to external sales force to assist additional sales generation, including generating requested quotes
• Handle customer complaints and credit requests, ensuring weekly follow-up, completion and filing of necessary documentation.
• Maintain stock levels and presentability of Sample Display held in Sales Office samples boxes
• Schedule all delivery requests promptly and providing customers with estimated delivery dates and times
• Ensure ERP and CRM database are kept up to date
• Collaborate with the Debtors department on credit limits, cash payments, and new accounts.
• Assist with Despatch function when needed
• Coordinate with yard staff on special customer requests and product preparation.
• Capture all internal compressive strength results

Minimum Requirements

Personal Attributes