IT Support

Tower Group South Africa (PTY) LtdGqeberha, Eastern Cape, South Africa

30+ days ago

Job description

Our client in the automotive manufacturing industry is seeking a IT Support candidate to join their team based in Port Elizabeth

MINIMUM REQUIREMENTS

Grade 12 School Leaving Certificate.
National Diploma or Degree in Information Technology or equivalent
Minimum of 2-3 years in a similar role

MAIN JOB FUNCTIONS

Setup new users

Diagnose and solve user problems

Assist users in maximising our IT investment such as explaining Mimecast and email options to users

Provide users security training and awareness in conjunction with system tools

Ensure users log

Desktop support

LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi‑Fi etc. Troubleshoot and log calls with suppliers

and communicate with head office

WAN support, be the onsite go‑to person for suppliers to liaise with regarding installations and repairs

Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings

Anti‑virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously

Backups, to ensure all site backups are successful. These are centrally managed but administered locally.

Power / UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times

Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.

Administrative duties will change from time to time.

Get quotes

Follow procurement process and follow‑up with suppliers for paperwork and equipment or services

Assist suppliers where needed

Work as part of a team of IT support staff nationally

Assist more junior staff in the region

Participate in Continuous Improvement drives

Conduct general IT administration (Filing, records, etc.)

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It Support • Gqeberha, Eastern Cape, South Africa

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