Customer Service Training Specialist

Empower Growth as Our Next Customer Service Training Specialist

Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you.

What You’ll Bring To The Table

• 3–5 years of BPO experience in the Customer Service industry
• 1–2 years of experience as a Customer Service Trainer
• 1–2 years of Virtual Assistant experience (preferred)
• Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re : Amaze, and Freshdesk
• Knowledge and experience in eCommerce operations
• Familiarity with CRM and project management tools like HubSpot and Monday.com
• Proficiency in Canva, Trainual, and Loom (preferred but not required)

Your Day-to-Day

Schedule

Full-time, Monday to Friday | US PST Time Zone

Why Join TalentPop?

At TalentPop , we do more than build teams — we build careers. You will join a community of passionate professionals who value collaboration, continuous growth, and excellence in customer service. We prioritize a people-first culture where your contributions are recognized and your development is supported.

Technical Requirements

TalentPop is an Equal Opportunity Employer

TalentPop is committed to equal employment opportunities and welcomes applications from diverse candidates.

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