Senior Customer Success Trainer

Overview

TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success.

Responsibilities

• Design & Deliver : Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency.
• eCommerce Platform Expertise : Be the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re : Amaze, Freshdesk, and Shopify.
• Curriculum Development : Design engaging, scalable training content, assessments, and learning materials using tools like Trainual, Loom, and Canva.
• Performance Coaching : Evaluate trainee performance, deliver constructive feedback, and mentor new team members through onboarding.
• Strategic Onboarding : Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire.

What You'll Bring to TalentPop

Why Join TalentPop?

At TalentPop , we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance :

Inspire. Empower. Lead the way in learning. Join TalentPop today!

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr