Virtual Training & Success Lead (eCommerce)

Overview

Virtual Training & Success Lead (eCommerce) – Ready to turn eCommerce talent into high-performing experts? Join our rapidly scaling eCommerce ecosystem leader and take the reins of our digital learning experience. This role acts as the Chief Success Architect for our remote teams, ensuring every agent is equipped to excel in the fast-paced world of digital commerce. If you thrive on coaching, love designing engaging learning content, and have a passion for all things eCommerce (Shopify, SEO, Email Marketing), this is your next stage.

Your Mission : Elevate Our eCommerce Talent

As our Virtual Training & Success Lead, you will drive agent proficiency and career progression by designing and delivering a world-class virtual curriculum that transforms new hires into high-value eCommerce specialists and keeps seasoned teammates ahead of the curve.

Responsibilities

• Design Learning Journeys : Architect comprehensive training programs—from onboarding to advanced specialization modules—focused on core eCommerce pillars (e.g., SEO, Email Marketing, Data Analytics, Shopify, Klaviyo).
• Facilitate Dynamic Sessions : Lead engaging virtual training and coaching sessions via Zoom, leveraging screen sharing and collaboration tools to maximize knowledge transfer.
• Spearhead Onboarding : Manage the Onboarding Week, evaluating new agent readiness and potential, setting up for immediate success and long-term growth.
• Coach & Mentor : Conduct one-on-one and group coaching sessions focused on real-world problem-solving and advanced digital specializations.
• Drive Upskilling : Develop and implement continuous learning initiatives to keep the team fluent in the newest eCommerce trends, tools, and best practices.
• Collaborate on Performance : Partner with Team Leads to identify skill gaps through evaluations and co-create personalized development and career plans.
• Innovate Content : Create, update, and refine training materials using platforms like Trainual, Loom, and Canva for high-quality content.

What You Bring To The Role

Perks Of Being Fully Remote

Details

#J-18808-Ljbffr