Quality Coordinator

Overview :

A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company’s quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards.

Key Duties and Responsibilities :

Develop, implement, and maintain quality control procedures for retail operations.

Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.

Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.

Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.

Maintain quality documentation, inspection records, and compliance reports.

Support training initiatives to ensure store staff understand and follow quality and safety protocols.

Collaborate with supply chain and merchandising departments to ensure product consistency and quality assurance throughout the retail network.

Assist in preparing for external audits and inspections.

Skills and Competencies :

Strong attention to detail and analytical skills.

Excellent communication and interpersonal abilities.

Knowledge of retail operations, stock control, and customer service standards.

Understanding of quality assurance systems (e.g., ISO standards or internal QA frameworks).

Proficiency in reporting, data analysis, and Microsoft Office applications.

Qualifications and Experience :

Diploma or degree in Quality Management, Retail Management, or related field.

2–4 years of experience in retail quality assurance, operations, or auditing.

Experience with compliance or health and safety systems is advantageous.