Diploma in Business Management, proficiency in MS Office, and qualified Verification Officer.
5 years of FMCG experience.
3-5 years of knowledge in retail scales and weights and measures.
2 years of management experience.
Responsibilities include :
- Scheduling daily routes for technicians within their designated areas for repairs, deliveries, or service calls.
- Providing support and guidance to technicians on installations, maintenance, and basic weighing equipment.
- Assisting with the installation of software for new stores.
- Providing or delegating online support to customers and technicians.
- Maintaining a monthly tools checklist, including laptops, cell phones, and stock, to be completed by the first Friday of each month.
- Ensuring technicians are equipped with the necessary tools to perform their duties.
- Ordering and allocating new tools in a timely manner.
- Assisting with the setup and installation of wrapping equipment.
- Overseeing quotes for repairs and service work on wrapping equipment.
- Maintaining a set gross profit percentage on spares used for service work.
- Supporting the Helpdesk to ensure technicians attend to customer incidents.
- Ensuring site visit reports, job cards, and verifications are completed for each store to meet SLAs.
- Keeping records of equipment servicing at non-SLA stores.
- Liaising with the Lead Verification Officer to ensure verifications are current.
- Coordinating standby technicians over weekends to address customer incidents promptly.
- Conducting performance reviews and monitoring technicians' KPIs.
- Reviewing the job card and spares registers.
- Conducting staff training sessions.
- Providing international support to distributors as required.
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