Workshop Manager

Diploma in Business Management, proficiency in MS Office, and qualified Verification Officer.

5 years of FMCG experience.

3-5 years of knowledge in retail scales and weights and measures.

2 years of management experience.

Responsibilities include :

• Scheduling daily routes for technicians within their designated areas for repairs, deliveries, or service calls.
• Providing support and guidance to technicians on installations, maintenance, and basic weighing equipment.
• Assisting with the installation of software for new stores.
• Providing or delegating online support to customers and technicians.
• Maintaining a monthly tools checklist, including laptops, cell phones, and stock, to be completed by the first Friday of each month.
• Ensuring technicians are equipped with the necessary tools to perform their duties.
• Ordering and allocating new tools in a timely manner.
• Assisting with the setup and installation of wrapping equipment.
• Overseeing quotes for repairs and service work on wrapping equipment.
• Maintaining a set gross profit percentage on spares used for service work.
• Supporting the Helpdesk to ensure technicians attend to customer incidents.
• Ensuring site visit reports, job cards, and verifications are completed for each store to meet SLAs.
• Keeping records of equipment servicing at non-SLA stores.
• Liaising with the Lead Verification Officer to ensure verifications are current.
• Coordinating standby technicians over weekends to address customer incidents promptly.
• Conducting performance reviews and monitoring technicians' KPIs.
• Reviewing the job card and spares registers.
• Conducting staff training sessions.
• Providing international support to distributors as required.

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