IT Support Technician CPT

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Duties & Responsibilities

ENVIRONMENT :

A dynamic skin care company is seeking an ambitious IT Support Technician to provide essential desktop support and assist the IT Department. The role focuses on maintaining a 48-hour closure time for Helpdesk tickets resolving issues such as folder access permissions faulty peripherals and network connectivity while ensuring all desktop hardware and software requirements are met. Candidates should have Matric (or NQF 4 equivalent) an IT certificate (A / Network) solid IT support and TCP / IP knowledge strong technical understanding of IT infrastructures and a minimum of 3 years network experience with prior desktop support exposure.

DUTIES :

• Maintain an overall 48-hour closure time on helpdesk tickets.
• Provides support with desktop issues e.g. folder access permissions faulty peripherals (monitor keyboard mouse) network connection errors etc.
• Consistently maintain over 98% compliance with the (SLA) for downtime tickets ensuring minimal business disruption and timely issue resolution.
• Ensures all computers & IT equipment are maintained and in good working order e.g. latest updates and anti-virus installed.
• Setting up of new hardware / software and printers.
• Follows up on tickets logged with service providers.
• Configuration and installation of desktop hardware and software requirements in the day-to-day operations.
• Assists IT manager with projects e.g. rolling out and maintenance of Antivirus Software operating systems deployment (Windows) etc.

REQUIREMENTS :

Matric or NQF 4 equivalent

Completed IT certificate with either / A / Network

IT support / TCP-IP knowledge / Technical understanding of IT infrastructures

Minimum 3 years network experience / Previous desktop support

ATTRIBUTES :

Punctual

Shows interest and enthusiasm towards work

Ability to communicate with staff at all levels within the company

Dependable

Shows initiative

Attention to detail

Accuracy

Ability to follow procedures

Integrity

Teamwork

While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS :

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here e-mail a Word copy of your CV to and mention the reference number of the job.

Desired Experience & Qualification

IT Support Technician CPT

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1