Customer Service Advisor

One of the leading and well-respected franchise is looking to hire a talented individual to fulfil the role of Customer Service Advisor. The company pride themselves by providing a positive work environment for all their employees and creating real value to all our customers

DESIRED REQUIREMENTS, EXPERIENCE & QUALIFICATIONS

Minimum of a Matric / Grade 12 a recognised tertiary qualification will be a distinct advantage in motor vehicle trade, sales, marketing, finance, operations, general management principles, etc.

• At least 3-5 years operational working experience as a Customer Service Advisor in Service Workshop operations within the motor vehicle industry / dealership environment / with a recognised OEM brand Mahindra experience will be a distinct advantage.
• Must have In-depth technical knowledge of vehicles service / parts requirements.
• Have a good network of customers / industry players
• Must be able to manage customers expectations
• Process and procedure driven
• Must be a team player and develop excellent working relations with all Parts, Service Workshop, Sales Finance and Support Staff
• Excellent negotiation skills
• A good command of the English and Afrikaans languages spoken, read and written
• A strong attention to detail
• Must be able to work under pressure
• Must have computer skills and ability to utilize Microsoft Word, Excel, Power point and Outlook, CMS, Evolve, IAL or a similar Service Workshop management system
• Must have a valid drivers licence
• Must be medically fit note the job entails a hands-on approach where physical movement is required.to attend to customers and working with workshop staff
• It is expected that the candidate has a clear criminal record based on the various verification checks that will be conducted
• The role is open to all suitable South African candidates who meet the recruitment criteria
• Although all suitable applications will be considered, it is preferred that the individual is based in the East Rand or close to the dealership

PRINCIPAL DUTIES AND RESPONSIBILITIES