Operations Manager (Hybrid set up)

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About The Client

The client is a high-end, boutique furniture label, shipping globally to the US, EU, and beyond. We blend design-driven craftsmanship with a distinct gothic-luxury aesthetic. As we scale, we need an Operations Manager who can bring structure, efficiency, and accountability — while respecting the creative DNA of our brand.

Role Overview

To oversee and streamline the client’s day-to-day operations — from supplier management and global shipping to CRM systems, team accountability & scaling up — enabling the founders to focus on design, growth, and vision.

Key Responsibilities

• Logistics & Shipping

Manage international shipments (US / EU / CA / AU), customs, and freight forwarders.

Implement and optimize CRM / ERP workflows (HubSpot, Klaviyo, QuickBooks, or similar).

Manage and support a small remote / hybrid team.

Liaise with suppliers, negotiate timelines, and ensure cost efficiency.

Adapt operations to support a boutique luxury brand, not just generic e-commerce.

Qualifications

Compensation

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Work Schedule

Work location

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