Customer Success Manager
Believe ResourcingJohannesburg, Gauteng, South Africa24 days ago
Job descriptionTwo to four years of experience in digital marketing account management or project management . Strong understanding of campaign performance metrics and digital reporting. Excellent written verbal and visual communication skills. Experience managing relationships with agencies or brands in a fast-paced digital environment. Analytical mindset with the ability to transform data into actionable insights. Familiarity with interactive advertising formats such as games microsites or AR experiences is preferred. Working knowledge of tools such as Google Analytics Meta Business Suite or other platform dashboards. Collaborative proactive attitude someone who makes things happen not just monitors them. Passion for creative technology and a desire to work on award-winning campaigns. Competitive salary based on experience. Flexible working hours and hybrid work options. One-month paid sabbatical after five years of service. Opportunity to collaborate with some of the most creative technology talent in the industry. Contribution toward home internet and parking. Fast-moving environment that celebrates experimentation and results. The chance to grow a career within a globally recognised creative technology brand.
Location : Onsite Johannesburg
Type : Full-time
Salary : R15000 Per Month Commission
About the Company
The company is the research development and innovation arm of a leading creative technology group. It experiments builds and launches digital experiences that have never been done before from games and AR to microsites gesture tracking and experimental interactions that push the boundaries of technology.
The Role
The company is seeking a Customer Success Manager based in Johannesburg to lead project execution reporting and client performance management across its interactive campaigns.
This role is ideal for someone who combines strategic thinking with operational precision a professional who can analyse performance data nurture relationships and ensure that every campaign delivers both creatively and commercially. The Customer Success Manager will serve as the vital link between clients creative and development teams ensuring seamless execution and measurable results.
Key Responsibilities
- Manage the day-to-day execution of live projects ensuring timelines budgets and deliverables are consistently met.
- Serve as the primary client contact maintaining communication gathering feedback and ensuring satisfaction throughout each campaign.
- Use proprietary data and reporting tools to analyse performance present insights and recommend optimisations.
- Partner with agencies to ensure correct promotion creative amplification and media alignment.
- Collaborate with creative and technical teams to apply best practices that maximise results.
- Contribute to post-campaign reports internal case studies and award submissions.
- Identify opportunities to upsell extend or evolve existing campaigns based on performance learnings.
- Participate in ideation sessions to ensure client objectives are carried through from concept to execution.
Experience and Requirements
Whats on Offer
Required Experience :
Manager
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full-Time
Experience : years
Vacancy : 1
Create a job alert for this search
Customer Manager • Johannesburg, Gauteng, South Africa
Related jobs
A consulting marketing firm is looking for a full-time remote Customer Success Manager.This role is focused on building strong client relationships, addressing concerns proactively to improve custo...Show moreLast updated: 14 hours ago
A growing tech company is seeking a Customer Success Manager to help healthcare providers maximize the value from their platform.
You will onboard new customers, monitor usage, and drive satisfactio...Show moreLast updated: 2 days ago
A growing tech company is looking for a Customer Success Manager to advocate for client needs, ensuring satisfaction and retention.
The role includes managing a portfolio of clients, driving custome...Show moreLast updated: 3 days ago
Customer Success Manager (Remote – South Africa).USD annual base + up to $10, USD performance bonus.EVERYANGLE is a fast-growing Vision AI company helping global retailers and hospitality groups un...Show moreLast updated: 2 days ago
- Promoted
Growth Customer Success Manager Emea
RemoteWorkFromHome, Gauteng, South Africa Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease.We make it possible for businesses of all sizes to recruit, pay, and manage internatio...Show moreLast updated: 3 days ago
- Promoted
RSA - CT - Inside Customer Success Manager
Flight Centre Travel GroupJohannesburg, Gauteng, South Africa At Corporate Traveller, we’re on a mission to take business travel to the next level.And when it comes to our people, we know we are next level.
Part of the corporate division of the Flight Centre T...Show moreLast updated: 15 days ago
- Promoted
- New!
Customer Success Manager
PassionWorkFromHome, Gauteng, South Africa We’re - and we’re on a mission to make the world more confident and passionate.Our app‑building platform helps 15,+ Creators share their brilliance with over, users (and counting) worldwide.We’re n...Show moreLast updated: 14 hours ago
- Promoted
Customer Success And Implementation Manager
Hire Far OutWorkFromHome, Gauteng, South Africa Customer Success and Implementation Manager.We are a UK-based software company focused on transforming social prescribing in healthcare.
Our app helps clinicians and healthcare teams connect patient...Show moreLast updated: 2 days ago
- Promoted
- New!
Remote Customer Success Manager - Data-Driven Retention
Grow Big VenturesWorkFromHome, Gauteng, South AfricaRemote
- Promoted
Customer Success Manager
Level-UpJohannesburg, South Africa Customer Success Manager (CSM).Acting as a strategic liaison between clients and internal teams (Sales, Support, PMO), the CSM ensures high levels of client satisfaction, drives operational excelle...Show moreLast updated: 30+ days ago
- Promoted
Payments Tech Project Manager - Customer Success Lead
VerifoneJohannesburg, Gauteng, South Africa A leading payments technology provider in Johannesburg is seeking a Technical Project Manager to coordinate payment solution projects.
You will ensure project delivery aligns with client needs, whil...Show moreLast updated: 3 days ago
- Promoted
Remote Customer Success Manager — Healthcare SaaS (US Hours)
Exclusively RemoteWorkFromHome, Gauteng, South AfricaRemote
- Promoted
- New!
Customer Success Manager
RemodelboomWorkFromHome, Gauteng, South Africa RemodelBoom is the #1 revenue-sharing program for home improvement companies.Our service is unique because clients only pay us when we help them make sales.
This makes it a win-win for everyone.Join...Show moreLast updated: 14 hours ago
- Promoted
Remote SaaS Customer Success Manager - Retention & Growth
WishWorkFromHome, Gauteng, South AfricaRemote
- Promoted
Strategic Customer Success Manager – Hybrid (Johannesburg)
Believe ResourcingJohannesburg, Gauteng, South Africa A leading digital marketing agency in Johannesburg is seeking a Customer Success Manager to lead project execution and client performance management across interactive campaigns.This role demands a...Show moreLast updated: 4 days ago
- Promoted
Customer Success Manager (Remote – South Africa)
EveryangleWorkFromHome, Gauteng, South AfricaRemote
- Promoted
Customer Success Manager - Midrand
Powerfleet Inc.Gauteng, South Africa Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry.
With more than 30 years of experience, Po...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager Role
BuzzyboothWorkFromHome, Gauteng, South Africa BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform.We're looking for a Custom...Show moreLast updated: 3 days ago
- Promoted
Senior Customer Success Manager
WatersEdge SolutionsJohannesburg, South Africa Are you a strategic thinker with a passion for customer success and account growth? We are hiring a.Senior Customer Success Manager.
In this role, you’ll play a key part in driving customer retentio...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
Grow Big VenturesWorkFromHome, Gauteng, South Africa Grow Big Ventures is a consulting marketing firm that helps businesses build internal sales / marketing systems.We look to partner with growing companies to accelerate their revenue.This is a full-ti...Show moreLast updated: 14 hours ago
- Promoted
Customer Success & Sales Manager
Kingsleyirons RecruitmentJohannesburg, South Africa An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to jo...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
Lux Sales ConsultingWorkFromHome, Gauteng, South Africa Helping Producers Hit $30k+ / m in Commissions - WE’RE HIRING.Exciting opportunities to join our remote team at Lux Sales Consulting.
We're looking for A-players who are ready to take on a high‑paced ...Show moreLast updated: 14 hours ago